Raybliss Pharma Private Limited (CIN: U46497KA2023PTC174431), operating under the brand name RayGlow® (“Company,” “We,” “Us,” “Our”), is committed to protecting the privacy and personal data of every individual who visits our website, purchases our products, or interacts with us through any channel.

This Privacy Policy (“Policy”) describes how we collect, use, store, share, and protect your personal information when you visit or use www.rayglow.in (the “Website”), purchase RayGlow® products, participate in the 10-Day Skin Brightening Agreement Programme, subscribe to our communications, contact our support team, or interact with us via WhatsApp, email, or any other channel.

This Policy is published in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and is designed to align with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) as and when its provisions become enforceable.

By accessing the Website, placing an order, or providing your personal information to us through any channel, you consent to the collection, use, and processing of your information as described in this Policy. If you do not agree with this Policy, please do not use the Website or provide any personal information to us.

The data controller responsible for your personal information is:

The Grievance Officer shall address any concerns, complaints, or requests regarding personal data within thirty (30) days of receiving the communication, in accordance with applicable law.

We collect different types of information depending on how you interact with us. The table below summarises what we collect, when we collect it, and why.

We do NOT intentionally collect any of the following: religion, caste, political opinions, sexual orientation, biometric data (beyond facial photographs submitted voluntarily for the 10-Day Agreement), financial information such as bank account numbers or card details (this is handled entirely by Razorpay), or medical records or health data.

When you place an order on www.rayglow.in, you provide your name, email, phone number, and shipping address through the Shopify checkout process.

When you submit the contact form on the Website, you provide your name, email, and message.

When you subscribe to our newsletter, you provide your email address.

When you register for and participate in the 10-Day Skin Brightening Agreement, you provide your WhatsApp number and submit daily facial photographs with verification codes.

When you communicate with us via WhatsApp (+91 8888668860 or +91 9797979246) or email (contact@raybliss.com), you provide the content of those communications.

When you visit www.rayglow.in, certain information is collected automatically through cookies and similar tracking technologies:

We may receive information about you from third-party services we use:

The Website uses cookies and similar tracking technologies. A cookie is a small text file stored on your device when you visit a website. Cookies help us provide a better experience and understand how the Website is used.

Types of cookies used on www.rayglow.in:

Managing Cookies: You can control or delete cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be alerted when a cookie is being set. Disabling essential cookies may affect the functionality of the Website, including the checkout process.

To learn more about managing cookies, visit www.allaboutcookies.org or your browser’s help documentation.

We use your personal information for the following purposes:

Processing your orders, collecting payment (via Razorpay), arranging delivery through our courier partners (Delhivery, DTDC, India Post), sending order confirmation and shipping updates via email and/or WhatsApp, and handling any delivery issues or replacement requests.

Administering the Programme, receiving and reviewing daily photographic submissions, issuing daily verification codes, assessing before-and-after photographs for refund eligibility, and processing refund requests in accordance with the 10-Day Agreement Terms and Conditions.

Responding to your enquiries submitted via the contact form, email, or WhatsApp. Resolving complaints, replacement requests, and other support matters.

Sending promotional messages, product updates, offers, and skincare content via WhatsApp (through Wati) and/or email newsletter, where you have given consent or have not opted out. You may unsubscribe at any time (see Clause 10).

Analysing website traffic and user behaviour through Shopify Analytics and Google Analytics to improve the Website’s functionality, content, and user experience.

Using Meta Pixel data to measure the effectiveness of our Facebook and Instagram campaigns, create custom audiences for retargeting (e.g., showing ads to people who visited but did not purchase), and create lookalike audiences to reach potential customers with similar characteristics.

Complying with applicable laws, regulations, legal processes, or enforceable governmental requests. Maintaining records for tax, accounting, and audit purposes as required under Indian law.

Detecting, preventing, and addressing fraud, unauthorised transactions, and other illegal activities. Protecting the security and integrity of the Website.

We process your personal information on the following legal grounds:

Where we rely on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

We do NOT sell, rent, or trade your personal information to any third party for their independent marketing purposes.

We share your personal information only with the following categories of third-party service providers, and only to the extent necessary for the specified purposes:

We may also disclose your personal information if required by law, court order, or government authority, or if we believe in good faith that such disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our customers.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Specific retention periods are as follows:

When personal data is no longer required for the purposes stated above or upon valid deletion request, we shall delete or anonymise the data in a reasonable timeframe, subject to our legal and regulatory obligations.

Under applicable Indian law, including the provisions of the DPDP Act, 2023 (as and when enforceable), you have the following rights in relation to your personal data:

To exercise any of the above rights, contact us at: Email: contact@raybliss.com  ·  WhatsApp: +91 8888668860  ·  Subject line: “Privacy Request – [Your Full Name]”.

We shall acknowledge your request within forty-eight (48) hours and respond substantively within thirty (30) days.

You may opt out of marketing communications at any time through any of the following methods:

Opting out of marketing communications will NOT affect transactional communications such as order confirmations, shipping updates, and 10-Day Agreement correspondence, which are necessary for fulfilment of our contractual obligations to you.

We implement reasonable security practices and procedures to protect your personal information against unauthorised access, alteration, disclosure, or destruction, in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Specific security measures include:

While we take all reasonable measures to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we commit to notifying affected individuals and the appropriate authorities in the event of a data breach, in accordance with applicable law.

The Website may contain links to third-party websites, platforms, or services (e.g., Instagram, Facebook, payment gateway pages). This Privacy Policy does not apply to those third-party sites. We encourage you to read the privacy policies of any third-party service you interact with.

We are not responsible for the privacy practices, content, or security of any third-party website or service.

The Website and RayGlow® products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.

If we become aware that we have inadvertently collected personal data from a child under 13, we shall delete such data promptly. If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately at contact@raybliss.com.

For individuals aged 13 to 18, we recommend that a parent or legal guardian supervise any interaction with the Website and consent to any purchase or data submission.

Some of the third-party service providers we use (including Shopify, Google, and Meta) may process your data on servers located outside India, including but not limited to the United States, Canada, and the European Union.

Where your data is transferred outside India, we ensure that such transfers are made to organisations that maintain adequate data protection standards as required by applicable Indian law, or that appropriate contractual safeguards are in place.

By using the Website and providing your personal information, you consent to the transfer and processing of your data outside India as described in this Policy.

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we shall update the “Last Updated” date at the top of this Policy and, where appropriate, notify you via email or a prominent notice on the Website.

We encourage you to review this Policy periodically. Your continued use of the Website after the posting of changes constitutes your acceptance of the updated Policy.

The latest version of this Privacy Policy shall always be available at www.rayglow.in/privacy.

This Privacy Policy should be read in conjunction with the following policies, all available on www.rayglow.in:

This Privacy Policy shall be governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, the IT Rules, 2011, and the Digital Personal Data Protection Act, 2023 (as and when applicable).

Any dispute arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka, India.

Nothing in this clause restricts your right to file a complaint with the Data Protection Board of India (once established) or approach any consumer forum under the Consumer Protection Act, 2019.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us: