Privacy Policy

Purpose, Scope, and Applicability

 

At Raybliss Pharma Private Limited, we value your privacy and are committed to safeguarding it. This Privacy Policy ("Policy") explains how we collect, use, disclose, and transfer personal information ("Personal Information") through platforms we control, including www.rayglow.in and related mobile sites or applications (collectively, the "Platform"). This Policy applies to individuals who browse, access, or provide information on or through the Platform or whose information the Company collects, receives, or processes in connection with offering and selling its products. Hereafter, these individuals are referred to as "Customers," "you," or "your."

This Policy is intended to comply with applicable laws and regulations. It does not apply to information collected offline (unless specified), other Company websites that do not link to this Policy, customers residing outside India, or any third-party websites linked from the Platform.

By accessing or using our Platform and providing the information described in this Policy, you agree to the collection and use of your information as outlined here, including consent for sharing your information per this Policy. If you disagree with any aspect of this Policy, you may choose to stop using the Platform. We encourage you to review this Policy to understand how your information is handled.

Additionally, by providing your mobile number, you consent to receive communications from the Company related to our services, regardless of any DND/NCPR list registration under the Telecom Commercial Communications Customer Preference Regulations, 2018 ("TRAI Regulations"). Even if registered with the National Do Not Call Registry (fully or partially blocked under the National Customer Preference Register by the Telecom Regulatory Authority of India), you consent to receive relevant communications (including promotional messages) from the Company. These communications will not be considered Unsolicited Commercial Communication per Regulation 2(bw) of the TRAI Regulations due to your expressed consent to receive them.

For the purposes of this Policy, "Personal Information" refers to any data that can identify you directly or indirectly in combination with other information likely available to the Company. This includes information submitted or collected through the Platform and retained by the Company in an accessible form. However, information that is publicly accessible, available under the Right to Information Act, 2005, or required by other applicable laws is not considered Personal Information under this Policy.

How We Collect Your Personal Information

 

We gather personal information from you through multiple channels, including our Platform, emails, phone calls, and text messages, with email being our preferred communication method for its minimal environmental impact. Here’s an overview of how we collect information:

  1. Direct Input on Our Platform
    You may provide personal details when using our Platform, especially during account registration, order placement, or signing up for updates and newsletters. For example, you might share your name, address, email, and phone number to make a purchase, request product details, reach out to our customer support, or participate in surveys. We also collect information through social media interactions, events, and sponsored posts. To ensure your privacy, we recommend only sharing requested information. Choosing not to provide certain details may limit access to some Platform features.

  2. Automatic Data Collection
    Certain data is automatically gathered whenever you interact with our Platform. This includes details about your browsing activities, pages visited, and the nature of your engagement with our content. Like most websites, we use cookies, internet tags, and web beacons to collect non-identifiable information such as your previous site visit and browser type. This passive data collection allows us to enhance the Platform, customize content, and offer a better experience. Some Platform features may rely on these technologies and may not work without them. While this data alone doesn't reveal your identity, it may be combined with other identifiable information if necessary.

  3. Data from Other Sources
    We may also receive updated contact and address information from third-party sources, enabling us to streamline order processing and delivery. If you’ve opted to receive promotional information from us through third-party sites or social media, we may collect data from those sources as well. Additionally, we sometimes receive marketing data or demographic insights from third parties to better understand our customers’ preferences. Please be aware that we do not control the privacy policies of these external sites, and we recommend reviewing their practices before sharing information.

What Personal Information Do We Collect?

We collect only the data necessary to complete transactions, fulfill orders, enhance our services, and continually improve your experience. The types of personal information we collect and process include:

  • Basic Contact Information: Such as your name, email address, postal address, phone numbers, and country of residence.
  • Personal Details: Including your date of birth, language preference, and general location data.
  • Publicly Accessible Data: Any information about you that’s openly available online or in public records.
  • Shipping Information: Names, addresses, and phone numbers of individuals to whom products are shipped.
  • Product Interests and Preferences: Details on your product preferences and opinions that you may provide to us.
  • Financial Information: Bank account, credit card, or other payment details needed to process your purchases or provide refunds.
  • Customer Support Interaction Data: Phone numbers and call records from interactions with our customer service team.
  • Technical Information: Device details, system information, application data, and peripheral details that help us deliver software updates and provide product support.

Collecting this information allows us to deliver a personalized and efficient service, refine our product offerings, and ensure smooth, secure transactions.

Why We Collect Your Personal Information

 

At Raybliss Pharma Private Limited (“Company,” “we,” “our,” or “us”), we use your personal information to make every interaction on our Platform as secure, personalized, and enjoyable as possible. Here’s how your information supports us in delivering a seamless experience:

1. Account Verification & Order Fulfillment

  • Secure Your Account: Confirm your identity to safeguard your account and personalize your experience.
  • Order Processing: Manage orders, process payments, and arrange seamless delivery.

2. Personalized Communication

  • Account & Platform Updates: Keep you informed about your account status, order updates, and activities on the Platform.
  • Exclusive Offers & News: Send newsletters, promotions, and updates tailored to your interests.

3. Customer Support & Engagement

  • Assistance & Feedback: Respond to your inquiries, feedback, and reviews, ensuring a smooth customer support experience.
  • Engagement Opportunities: Enable participation in surveys, contests, or other interactive features that enhance your shopping journey.

4. Social Media & Content Sharing

  • Connect with Us: Enable social media login and sharing options so you can share experiences, reviews, and content on your own social media profiles.
  • Engage Across Platforms: We may receive information from social platforms when you engage with us, subject to your privacy settings.

5. Insights for Improvement

  • Understand Preferences: Analyze shopping trends, interests, and demographics to customize product recommendations and improve your experience.
  • Performance Analysis: Conduct research to measure and refine our customer service, product offerings, and Platform functionality.

6. Legal Compliance & Security

  • Meet Legal Standards: Ensure compliance with applicable laws and regulations.
  • Security Measures: Prevent fraud, detect suspicious activity, and address potential security risks across our Platform.
  • Protect Legal Interests: Establish or defend our legal rights and consult legal advisors as necessary.

7. Product Development & Marketing

  • Market Research: Gather insights through surveys, promotions, and Platform usage to refine our product offerings.
  • Tailored Ads & Content: Use aggregated data to personalize advertisements, content, and promotions that are relevant to you.

8. User Experience Enhancement

  • Streamlined Navigation: Track interactions on the Platform to identify user preferences, enhance page layouts, and optimize loading times.
  • Store Locator: Find store locations near you that carry our products, if applicable, and suggest relevant promotions.

9. Order & Offer Notifications

  • Timely Updates: Provide order updates, exclusive offers, and other notifications through email, SMS, or social media.

Legal Grounds for Data Collection

We collect your personal information based on the following legal justifications:

  • Contractual Obligations: Certain information is necessary to fulfill our agreement with you, such as processing orders.
  • Legitimate Interests: Some data processing, like marketing communications, is conducted based on our legitimate interest in delivering value to our customers.
  • Legal Requirements: Some data is collected to meet our legal and regulatory obligations.
  • Consent: For specific purposes, such as certain types of marketing, we’ll seek your consent. You can withdraw consent at any time by reaching out to us at contact@raybliss.com.

Anonymized & Aggregated Data

To better understand and improve our services, we may collect anonymized and aggregated data that doesn’t personally identify you. This information helps us conduct research, address technical issues, and enhance Platform performance. Anonymized data may be shared with third parties in a way that ensures your identity remains protected.

Social Media Interactions

We maintain a presence on various social media platforms (like Facebook, Instagram, LinkedIn, and Twitter) where you can engage with our brand by sharing content, participating in promotions, or posting comments. Depending on your social media settings, we may receive information such as your profile picture or username, which we use in accordance with this Policy. Please note that social media activities are governed by the respective platform’s privacy policies and your privacy settings.

Payment Information

For purchases made through our Platform, you may provide payment information directly to a third-party payment processor, which complies with PCI-DSS standards. Raybliss does not store or process payment details directly. The third-party processor only uses your information to handle payments on our behalf.

Protecting Your Account

You are responsible for maintaining the security of your account credentials. To prevent unauthorized access, please keep your password confidential and restrict access to your devices. We cannot guarantee the security of information that you choose to release independently or share with third parties.

Customer Support Calls

For quality and training purposes, customer support calls may be recorded. This helps us continually improve our service and provide an excellent experience to all customers.

We’re committed to transparency and safeguarding your privacy, and we’re here to answer any questions you may have about our data practices.

Sharing Your Personal Information

 

At RAYBLISS PHARMA PRIVATE LIMITED, we are committed to protecting your privacy. Your Personal Information is shared only with trusted parties, in accordance with the principles outlined in this Privacy Policy. Here’s how we handle your data:

Access Restricted to Authorized Individuals

Access to your Personal Information is strictly limited to authorized personnel within our organization who require this information to assist you or improve your experience with our services.

Collaborations with Affiliates and Service Providers

We may share your data with our affiliated companies and trusted third-party service providers who assist in delivering our products and services. This includes partners who may offer beauty services. These providers are bound by obligations to protect your information and can only use it as directed by us.

Commitment Against Selling Personal Information

We do not sell, rent, or trade your Personal Information to any third party for any purpose. Your trust is paramount to us.

Business Transactions

In the event of a business merger, acquisition, or similar transaction, your Personal Information may be transferred to the new entity involved. This will be handled in line with this Privacy Policy and relevant laws.

Security and Fraud Prevention

We may share your Personal Information with corporate partners to help detect and prevent fraud and enhance overall security measures. This sharing is essential for maintaining a safe and reliable platform for all users.

Third-Party Service Engagements

To enhance our services, we collaborate with other companies for various functions such as order fulfillment, shipping, data analysis, and customer support. These third parties may access your Personal Information strictly for tasks related to their roles, and they are obligated to adhere to this Privacy Policy.

Participation in Promotions

Should you opt in, we may share your information with third parties, such as event co-sponsors. In these cases, your information will be governed by the privacy practices of the respective third parties.

Legal Compliance and Safety

We may disclose your Personal Information if required to comply with legal obligations, respond to law enforcement requests, or protect the rights and safety of our customers and the general public. This includes responding to subpoenas or other legal processes.

Data Retention Policy

We retain your Personal Information only as long as necessary to fulfill the purposes for which it was collected, or as mandated by applicable laws and regulations. We are committed to ensuring that your information remains secure throughout this period.

Cookie Usage

Cookies are small files stored on your device that enhance your browsing experience by remembering your preferences. We utilize cookies to:

  • Manage your shopping cart
  • Analyze site usage for improvements
  • Offer personalized content and services based on your preferences

Protecting Your Information

We maintain robust administrative, technical, and physical safeguards to protect your Personal Information from unauthorized access, loss, or misuse.

Your Right to Opt-Out

You have the right to opt out of promotional or marketing communications at any time. If you wish to discontinue receiving such communications, please update your preferences through the Platform or reach out to us directly for assistance.

Storing Your Personal Information

 

At RAYBLISS PHARMA PRIVATE LIMITED, we take your privacy seriously and employ robust measures to secure your Personal Information. We utilize our own secure on-site servers as well as trusted third-party cloud services to store your data, ensuring that all storage solutions we partner with adhere to high security standards.

These third parties are strictly limited to accessing your Personal Information solely for the purpose of storage and retrieval, and they are required to implement security protocols that meet or exceed our own.

Disposal of Personal Information

We are committed to using your Personal Information exclusively for the intended purposes. When your data is no longer required, we will take reasonable steps to delete or anonymize it to safeguard your privacy.

Cookie Usage

We enhance your experience on our Platform by using cookies. Cookies are small data files that websites transfer to your computer's hard drive through your web browser, provided you permit them. They help us track your activities and preferences, making subsequent visits smoother and more personalized.

How We Use Cookies

  • Preferences: To remember your settings for future visits.
  • Advertising: To keep track of your interactions with advertisements.
  • Analytics: To gather aggregate data on site traffic and user engagement to improve our services.

Most browsers are set to accept cookies automatically, but you can adjust your browser settings to block cookies if you prefer. Please note that disabling cookies may limit your access to certain features on our Platform, although you will still be able to place orders.

User Comments and Content

When you post comments or other content on our Platform, please be aware that this information may be publicly accessible to third parties. We cannot control how this information is used by others and are not responsible for any content you choose to share.

Third-Party Links

Our Platform may contain links to external websites. These sites are independent, and we do not have control over their content or privacy practices. We do not endorse or take responsibility for these external sites, and we encourage you to review their terms and privacy policies before engaging with them.

Third-Party Analytics

We use third-party analytics services to better understand your interactions with our Platform. These services help us compile reports on user behavior, analyze demographic data, and assess performance metrics. They may utilize cookies and other technologies to gather and evaluate this information.

Our Analytics Partners

Currently, we collaborate with analytics providers like Google, which uses its cookies to track user interactions on our Platform. Users can opt out of Google’s DART cookie by visiting the Google Ad Settings page or the Network Advertising Initiative Opt-Out page.

Career Opportunities

Our Platform provides a channel for you to submit your resume and other relevant information for employment consideration. Any information submitted will be treated confidentially, and we may reach out for further details as part of our hiring process.

Children’s Privacy

Our Platform is not designed for individuals under eighteen (18) years of age. We do not knowingly collect Personal Information from anyone under this age. If we discover that we have inadvertently collected such information, we will promptly delete it from our records.

Security Measures

We prioritize the protection of your Personal Information through a variety of security protocols designed to prevent unauthorized access, loss, or misuse. Our security measures include:

  • Physical Security: Controlled access to facilities, secure storage for documents, and alarm systems.
  • Technical Security: Use of encryption, passwords, and adherence to industry best practices.
  • Organizational Security: Confidentiality agreements, limited access on a need-to-know basis, and staff training.

We implement advanced online security measures, including encryption and authentication tools, to protect your Personal Information from unauthorized access. Firewalls safeguard our systems against external threats.

While we strive to keep your data accurate and up-to-date, we cannot be held responsible for any unauthorized access or misuse of your information by third parties.

Your Personal Information is securely maintained behind protected networks, accessible only by a limited number of authorized personnel who are trained to keep it confidential. Sensitive information is encrypted using Secure Socket Layer (SSL) technology.

Limitations of Liability

Although we take extensive precautions to secure your Personal Information, we cannot be held liable for any loss or damage (whether direct, indirect, consequential, or incidental) resulting from unauthorized access or misuse of your information by third parties.

Policy Review

We periodically review and update this Policy to ensure it remains accurate and relevant. Any changes made will be indicated by a notation on the Policy link stating "Revised (date)." This will signal to you that a review of the updated terms is necessary, and they will take effect immediately upon posting on this page, along with the new effective date. By continuing to access the Platform after any changes have been implemented, you agree to the updated Policy and any modifications contained therein.

Privacy Concerns

If you have any concerns regarding the management of your Personal Information or if you wish to raise any complaints or inquiries related to our Policy, please feel free to reach out to us at:

RAYBLISS PHARMA PRIVATE LIMITED
491, 3rd Main Rd, 9th Block
Govindaraja Nagar Ward, 2nd Stage
Naagarabhaavi, Bengaluru, Karnataka 560072
India

Email: contact@raybliss.com

Our Grievance Officer, as specified under applicable laws including but not limited to the Information Technology Act, 2000, and the Consumer Protection Act, 2019, is available to assist you with any concerns you may have.