“Company,” “We,” “Us,” “Our” refers to Raybliss Pharma Private Limited (CIN: U46497KA2023PTC174431, GSTIN: 29AAMCR7331N1ZM), the owner and marketer of the RayGlow® brand.

“Product” refers to RayGlow® Skin Brightening Cream, manufactured by Spatz Cosmeceuticals and marketed by Raybliss Pharma Private Limited.

“Customer,” “You,” “Your,” “Participant” refers to the individual who has purchased the Product from an Authorised Channel and has registered for the 10-Day Agreement Programme.

“10-Day Agreement” or “Programme” refers to the RayGlow 10-Day Skin Brightening Agreement as described in these Terms and Conditions, under which eligible Customers may claim a full refund subject to strict compliance with all conditions stated herein.

“Agreement Period” refers to 10 consecutive calendar days beginning from the Registration Date (as defined in Clause 3.4).

“Visible Skin Brightening” refers to a perceptible improvement in overall skin brightness, reduction in the appearance of dullness, and/or early-stage fading of dark spots as determined through photographic evidence submitted during the Agreement Period. This does NOT constitute a claim of complete dark spot removal, permanent skin transformation, or medical-grade treatment outcomes within the 10-day period. Individual results may vary based on skin type, skin condition, lifestyle, and other factors as detailed in Clause 8.5.

“Authorised Channel” refers to purchases made exclusively through www.rayglow.in, or any other sales channel officially authorised by the Company in writing.

“Daily Submission” refers to the set of two (2) photographs (one night selfie and one morning selfie) along with the daily unique verification code, submitted in accordance with Clause 5.

“SPF Product” refers to any broad-spectrum sunscreen with a minimum SPF 50 rating, to be used as part of the mandatory morning skincare protocol during the Agreement Period.

“Clinically Tested” as used in Company marketing materials and on the Product packaging, refers to: (a) the Product having been tested by FARE LABS, an independent NABL-accredited laboratory (Accreditation No. TC-5503), for composition, safety parameters, pH levels, and ingredient concentrations; and (b) the individual active ingredients contained in the Product having been the subject of independent clinical studies and/or peer-reviewed scientific research conducted by third-party ingredient manufacturers, research institutions, and/or published in peer-reviewed scientific journals. The Company maintains records of all such testing and research references, which are available for inspection upon request.

The 10-Day Agreement is a conditional money-back guarantee offered by the Company to eligible first-time Customers who purchase the Product through an Authorised Channel, register for the Programme within the prescribed timeline, and comply fully and without exception with all terms, conditions, and protocols set out in this document.

The Programme is designed to allow Customers to evaluate the Product over a structured 10-day period with documented photographic evidence. If, upon full compliance with all terms, the Customer does not observe visible skin brightening as defined in Clause 1.6, the Customer may submit a refund request in accordance with Clause 7.

The Programme is NOT an unconditional refund policy. Refunds are issued solely at the Company’s discretion upon verification of full compliance. Partial compliance, missed submissions, or deviation from any protocol shall render the Customer ineligible for a refund.

This Programme is offered in addition to, and does not replace or modify, any statutory consumer rights available to the Customer under applicable Indian law, including but not limited to the Consumer Protection Act, 2019.

The 10-Day Agreement and the associated money-back guarantee are based on the clinically tested formulation of the Product, the known efficacy profiles of the individual active ingredients at their published concentrations as supported by independent peer-reviewed scientific literature and ingredient-level clinical data, and the third-party laboratory testing of the finished Product by FARE LABS (NABL Accreditation No. TC-5503).

The Company’s confidence in offering the 10-Day Agreement is derived from:

INDIVIDUAL RESULTS MAY VARY. The Company does not guarantee identical results for all Customers. Factors including but not limited to individual skin type, skin condition, severity of existing pigmentation, age, hormonal factors, dietary habits, hydration levels, sleep patterns, stress levels, sun exposure, environmental pollution, and adherence to the prescribed application protocol may influence the nature, extent, and speed of visible results. The 10-Day Agreement accounts for this variability by providing a full refund mechanism for Customers who do not observe visible improvement despite full compliance with the Programme protocol.

The Programme is open only to individuals who meet ALL of the following conditions:

The Company reserves the right to verify eligibility at any stage of the Programme or refund process. Providing false, misleading, or incomplete information shall result in immediate disqualification.

Only ONE registration per Customer, per household, and per shipping address is permitted. Multiple registrations using different contact details but the same delivery address shall be treated as a single registration, and only the first registration shall be honoured.

Registration Deadline: The Customer must send the exact message “RayGlow 10 Days Agreement Accepted” to the Company’s official WhatsApp number (+91 8888668860) within twenty-four (24) hours of delivery of the Product. The delivery timestamp as recorded by the courier/logistics partner shall be the definitive reference point. The date on which the Company acknowledges receipt of this message shall be the “Registration Date.”

Failure to register within the 24-hour window shall permanently disqualify the Customer from the Programme. No exceptions shall be made.

During the entire Agreement Period of 10 consecutive days, the Customer must follow the application protocol below without deviation:

The Customer must use ONLY the RayGlow® Skin Brightening Cream as their active skincare product for the entire Agreement Period. Concurrent use of any other brightening cream, serum, face mask, chemical peel, dermatological treatment, laser treatment, facial, or professional skin treatment during the Agreement Period shall result in immediate disqualification.

The Customer acknowledges that the Product is a cosmetic product and NOT a drug, pharmaceutical, or medical device. The Product is not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary based on skin type, skin condition, environmental factors, lifestyle, diet, hydration levels, sleep patterns, and other factors beyond the Company’s control.

The Customer must submit photographic documentation EVERY DAY for all 10 days of the Agreement Period, without exception. Each day requires TWO (2) photographs:

All photographs must comply with the following:

Daily Unique Verification Code: Each day, the Customer must request a unique verification code from the Company’s WhatsApp number between 10:00 AM and 6:00 PM IST. This code must be visibly included in BOTH the night and morning selfies for that day. Photographs submitted without the correct daily code, with a code from a different day, or with an illegible code shall NOT be accepted.

Submission Timeline: All photographs must be submitted via WhatsApp to +91 8888668860. Night selfies must be submitted before 11:00 PM IST. Morning selfies must be submitted before 11:00 AM IST. Late submissions shall not be accepted regardless of reason.

Missed Days: Missing even ONE day of photographic submission during the 10-day Agreement Period shall result in immediate and permanent disqualification from the Programme. The Company shall not accept backdated photographs, bulk submissions, or any excuse for missed submissions, including but not limited to illness, travel, technical issues, or personal emergencies.

The Company reserves the right to reject any photograph that does not meet the standards outlined in this Clause 5, is of insufficient quality for assessment, appears to have been edited or filtered, does not contain the correct verification code, or was submitted outside the prescribed timeline.

During the Agreement Period, the Customer must NOT:

Violation of any prohibition listed in Clause 6.1 shall result in immediate disqualification from the Programme, and the Customer shall forfeit all refund rights under this Agreement.

A refund request may ONLY be submitted if ALL of the following conditions are met:

Refund Request Window: The Customer must submit a written refund request via WhatsApp to +91 8888668860 within three (3) calendar days of the completion of the Agreement Period (i.e., within 3 days after Day 10). Refund requests submitted after this 3-day window shall NOT be entertained under any circumstances.

The refund request must include: (a) The Customer’s full name as on the order; (b) Order number/ID; (c) A brief written statement describing why the Customer believes they did not observe visible skin brightening; and (d) Confirmation that the Customer complied with all terms and conditions herein.

Upon receipt of a valid refund request, the Company shall: (a) Review all 20 submitted photographs for compliance with Clause 5; (b) Compare Day 1 photographs with Day 10 photographs to assess whether visible skin brightening has occurred; (c) Verify that all daily verification codes were correctly included and submitted on time; (d) Verify that no prohibited actions (Clause 6) were undertaken; and (e) Complete the review within seven (7) business days of receiving the refund request.

Refund Decision: The Company’s assessment of whether “visible skin brightening” has occurred shall be made in good faith based on the photographic evidence provided. The Company shall apply a reasonable standard, acknowledging that individual results may vary and that subtle improvements may constitute “visible brightening.”

The Product is a cosmetic product intended for external use only. It is NOT a drug, medicine, pharmaceutical product, or medical device. The Product is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

The Company does NOT make any claim, express or implied, that the Product: (a) Cures, treats, prevents, or diagnoses any medical condition or disease; (b) Produces permanent skin transformation or permanent removal of dark spots within the 10-day Agreement Period; (c) Provides results identical to clinical dermatological treatments, laser procedures, or prescription medications; or (d) Guarantees specific, uniform, or identical results for every individual.

The 10-Day Agreement is a commercial confidence guarantee — a voluntary offer by the Company based on the clinically tested formulation of the Product and the known efficacy of its active ingredients at their published concentrations. It is NOT and shall NOT be interpreted as: (a) A clinical claim or medical guarantee; (b) A promise of specific, uniform, or guaranteed outcomes for any individual; or (c) A representation equivalent to a warranty of fitness for a particular purpose beyond statutory rights.

The Company’s use of the phrase “Visible skin brightening in 10 days or 100% refund” is a commercial guarantee backed by a refund mechanism. The refund mechanism itself IS the guarantee — the Company’s commitment is that if the Customer does not observe visible results despite full compliance, the Customer’s money shall be returned in full. This commercial guarantee is based on the strength of the Product’s clinically tested formulation and the published efficacy data of its individual active ingredients, as detailed in Clause 10.

INDIVIDUAL RESULTS MAY VARY. The Company explicitly acknowledges and the Customer explicitly accepts that no two individuals will experience identical outcomes from the Product. The nature, extent, speed, and permanence of results are influenced by numerous factors beyond the Company’s control, including but not limited to:

The 10-Day Agreement and its associated refund mechanism exist specifically to address the variability of individual results. The refund provides a risk-free evaluation period, ensuring that Customers who do not experience visible improvement despite full compliance are not financially disadvantaged.

The Company’s maximum liability under this Programme shall be limited to the refund of the purchase price of the Product as described in Clause 7. In no event shall the Company be liable for any indirect, incidental, consequential, special, or punitive damages.

The Company shall not be liable for any adverse skin reactions, allergies, or irritation experienced by the Customer, provided that the Product’s formulation, ingredients, and certifications are as stated on the packaging and at www.rayglow.in. Customers are strongly advised to perform a patch test (see Clause 9).

The Company shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control (force majeure), including but not limited to natural disasters, pandemics, government actions, courier/logistics failures, or communication network failures.

The Company STRONGLY RECOMMENDS that all Customers, particularly those with sensitive skin, a history of allergic reactions, or known sensitivities to any cosmetic ingredients, perform a patch test before commencing the Programme.

The Product contains the following key active ingredients: Niacinamide (5%), Glutathione (3%), Arbutin (2%), Kojic Dipalmitate (2%), Vitamin C (2%), Copper Peptide (2%), Radianskin® (2%), Superox-C Af® (1.5%), Zinc Oxide (5%), Brazilian Green Clay (2%), and Alpha Lipoic Acid (0.5%). For the full ingredient list (INCI), please refer to the product packaging or visit www.rayglow.in/ingredients.

The Product contains ZERO steroids and ZERO hydroquinone. The Product is certified Hypoallergenic and Non-Comedogenic. The Product pH is 6.60, verified by FARE LABS (NABL Accreditation No. TC-5503).

If the Customer experiences any adverse reaction during the Agreement Period, the Customer should immediately discontinue use and contact a healthcare professional. The Customer should also inform the Company via WhatsApp. An adverse reaction does NOT automatically qualify the Customer for a refund under Clause 7 but may be addressed separately under the Company’s standard return/exchange policy or applicable consumer protection laws.

The Product’s formulation is designed around a multi-pathway approach to skin brightening, utilising active ingredients whose individual efficacy has been established through independent scientific research and/or clinical testing:

The finished Product has been tested by FARE LABS (NABL Accreditation No. TC-5503) — an independent, government-accredited third-party laboratory — confirming ingredient concentrations, pH level (6.60), safety parameters, and formulation stability.

The Company is committed to full ingredient transparency and publishes all active ingredient names and their exact concentrations on the Product packaging and at www.rayglow.in/ingredients. Customers are encouraged to independently verify ingredient efficacy through published scientific literature.

The Company maintains ongoing post-market monitoring through the Programme’s photographic documentation system. Aggregated, anonymised data from completed Programme participation may be used to further substantiate the Product’s efficacy and support future claims.

By participating in the Programme and submitting photographs, the Customer grants the Company a non-exclusive, royalty-free, perpetual, worldwide licence to use, reproduce, modify, and display the submitted photographs for the purposes of quality assessment, internal review, Programme administration, and post-market efficacy monitoring.

The Company shall NOT use the Customer’s photographs for marketing, advertising, social media, or any public-facing purpose without obtaining separate, explicit, written consent from the Customer.

Customers who voluntarily share their Programme experience publicly using the hashtag #RayGlow10DayAgreement may receive a promotional discount of ₹200 on their next purchase, subject to verification and applicable terms.

RayGlow®, the RG logo, “Be Bright, Feel Right,” and all associated trademarks are the exclusive property of Raybliss Pharma Private Limited. Unauthorised use is strictly prohibited.

The Company collects and processes personal information (name, phone number, photographs, order details, payment information, and shipping address) in connection with the Programme. All personal data shall be handled in accordance with the Company’s Privacy Policy (available at www.rayglow.in/privacy) and applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, as may be applicable.

Photographs submitted as part of the Programme are stored securely and used solely for the purposes stated in Clause 11.1. The Company shall not sell, share, or distribute Customer photographs to third parties without explicit consent.

The Customer may request deletion of their photographs and personal data by writing to contact@raybliss.com, subject to the Company’s legal and regulatory obligations regarding record retention.

The Company reserves the right to modify, suspend, or terminate the Programme at any time, with or without notice. Any such changes shall NOT affect Customers who have already registered for and are in the process of completing an active Agreement Period.

The version of these Terms and Conditions in effect at the time of the Customer’s registration shall govern that Customer’s participation.

The Company reserves the right to disqualify any Customer if there are reasonable grounds to believe the Customer is acting in bad faith or attempting to defraud the Programme.

The Product holds the following certifications, which may be verified independently:

Certification documents and the FARE LABS test report summary are available for inspection upon written request to contact@raybliss.com.

These Terms and Conditions shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to the Programme shall first be attempted to be resolved through mutual discussion and negotiation within thirty (30) days.

If unresolved, the dispute shall be referred to a sole arbitrator appointed mutually by the parties. The arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The seat of arbitration shall be Bengaluru, Karnataka, India. The language of arbitration shall be English.

Subject to the arbitration clause above, the courts at Bengaluru, Karnataka, India shall have exclusive jurisdiction.

Nothing in this Clause shall restrict the Customer’s right to approach consumer forums or consumer dispute redressal commissions under the Consumer Protection Act, 2019.

Entire Agreement: These Terms and Conditions, together with the Company’s general Terms of Service and Privacy Policy available at www.rayglow.in, constitute the entire agreement between the Customer and the Company regarding the Programme.

Severability: If any provision is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

No Waiver: Failure to enforce any provision shall not constitute a waiver of the right to enforce it in the future.

Assignment: The Customer may not assign or transfer their rights. The Company may assign its rights to any affiliate, successor, or assignee.

Language: In the event of conflict between the English version and any translation, the English version shall prevail.

Individual Results: The Customer acknowledges and accepts that individual results may vary and that the Company makes no representation that every Customer will achieve identical results. The 10-Day Agreement and its refund mechanism exist specifically to address this variability.

By sending the message “RayGlow 10 Days Agreement Accepted” to the Company’s official WhatsApp number (+91 8888668860), the Customer acknowledges and confirms that: