Shipping policy
Shipping Policy – RayGlow
At RayGlow, we are committed to delivering your orders promptly and securely. Please review our shipping policy below for details on processing times, delivery, and charges.
1. Order Processing
- Orders are processed within 24-48 hours of confirmation (excluding weekends and holidays).
- Once processed, you will receive an email/SMS with tracking details.
2. Shipping Time & Delivery
- Standard Shipping: 5-7 business days (within India).
- Express Shipping: 2-4 business days (available in select locations).
- Delivery times may vary due to location, weather conditions, or unforeseen delays.
3. Shipping Charges
- Free shipping on orders above ₹X.
- A standard shipping fee of ₹X applies to orders below the free shipping threshold.
- Express shipping charges vary based on location and will be displayed at checkout.
4. Order Tracking
- Once shipped, you will receive a tracking link via email/SMS.
- You can track your order status anytime through our website.
5. Shipping Restrictions
- We currently ship only within India.
- Orders cannot be shipped to PO Boxes or military addresses.
6. Delayed/Lost Shipments
- If your order is delayed beyond the estimated time, please contact our support team.
- In case of lost shipments, we will initiate a replacement or refund after verification.
7. Address & Contact Information
- Ensure your shipping details are correct at checkout. Incorrect addresses may lead to delays or non-delivery.
- For changes in address after placing an order, contact us within 12 hours of order confirmation.
8. Contact Us
For any shipping-related queries, reach out to us at:
📧 Email: contact@raybliss.in
📞 Phone: +91 9797979246
🕒 Support Hours: Monday – Friday, 10 AM – 6 PM
