This Return, Replacement and Cancellation Policy (“Policy”) applies to all products purchased from the official RayGlow® website at www.rayglow.in, which is the sole Authorised Channel for purchase of RayGlow® products.

This Policy covers the following products marketed by Raybliss Pharma Private Limited:

This Policy also applies to bundle or combo purchases, including but not limited to the “Buy Two + Free SPF 50 Sunscreen” offer, and any future promotional bundles offered by the Company.

Products purchased from any channel other than www.rayglow.in, including but not limited to third-party marketplaces, resellers, or unauthorised retailers, are NOT covered under this Policy. The Company shall bear no responsibility for the authenticity, condition, or delivery of products purchased through unauthorised channels.

Replacements are accepted ONLY in the following circumstances:

The product was received in a physically damaged condition. This includes, but is not limited to: broken or cracked jar or bottle, damaged seal or tampered packaging, leaking or spilled product inside the packaging, visibly crushed or deformed outer box, or any condition that renders the product unusable or compromises its integrity.

A product different from what was ordered was delivered. This includes: a completely different RayGlow product than what was ordered (e.g., Face Wash delivered instead of Brightening Cream), a different variant or size than what was ordered, or a product belonging to a different brand entirely.

For bundle or combo purchases, if one or more items in the bundle are missing upon delivery, the Customer may claim a replacement for the missing item(s) only. The Customer must retain all delivered items in the bundle until the claim is resolved.

The following are explicitly NOT eligible for return, replacement, refund, or exchange under any circumstances:

The Customer must report any damaged or wrong product delivery within twenty-four (24) hours of receiving the product. The delivery timestamp as recorded by the courier or logistics partner shall be the definitive reference point.

Reports must be submitted via one of the following channels:

Reports submitted after the 24-hour window shall NOT be accepted. No exceptions shall be made regardless of reason, including but not limited to the Customer being unavailable at the time of delivery, delayed inspection of the package, or delayed discovery of the issue.

The Company strongly recommends that Customers inspect the package at the time of delivery and report any visible external damage to the delivery agent immediately. If the outer packaging is visibly damaged at the time of delivery, the Customer has the option to refuse acceptance of the package.

All replacement claims MUST be accompanied by the following documentation. Claims submitted without complete documentation shall be rejected.

An unboxing video is MANDATORY. The video must:

In addition to the unboxing video, the Customer must provide:

The Company reserves the right to reject any claim where the unboxing video is missing, appears to have been edited or staged, does not show continuous unboxing, or is of insufficient quality to assess the damage.

The Customer must provide:

The Customer must provide:

The Company offers REPLACEMENT ONLY for damaged or wrong product deliveries. Refunds are NOT available under this Policy. The Customer shall receive the same product in the same variant as originally ordered. If the original product is out of stock, the Company shall offer a replacement of equivalent value or a store credit, at the Company’s discretion.

Shipping charges paid on the original order are NOT refundable, even in the case of a valid replacement claim.

Orders placed on www.rayglow.in CANNOT be cancelled once placed. The Company begins processing and preparing orders immediately upon receipt, and therefore does not offer a cancellation window.

This no-cancellation policy applies to all orders regardless of payment method (prepaid or Cash on Delivery), order value, or product type.

In exceptional circumstances where the Company is unable to fulfil an order due to stock unavailability, logistical issues, or other operational reasons, the Company shall:

If a Cash on Delivery (COD) order is refused by the Customer at the time of delivery without a valid reason (e.g., damaged outer packaging), the Company reserves the right to restrict or block future COD orders from the same Customer, shipping address, or phone number.

The RayGlow 10-Day Skin Brightening Agreement is a separate programme under which eligible first-time Customers of the RayGlow Skin Brightening Cream may claim a full monetary refund if they do not observe visible skin brightening after 10 consecutive days of use, subject to strict compliance with the 10-Day Agreement Terms and Conditions.

The 10-Day Agreement has its own separate Terms and Conditions, available at www.rayglow.in/10-day-agreement. The terms, conditions, eligibility criteria, and processes described in this Return Policy do NOT apply to the 10-Day Agreement, and vice versa.

Key differences between this Return Policy and the 10-Day Agreement:

If a Customer has registered for the 10-Day Agreement AND also has a damaged product claim, the two claims shall be processed independently under their respective policies. One does not affect the other.

For bundle or combo orders (e.g., “Buy Two Creams + Free SPF 50 Sunscreen”), the following rules apply:

The Company reserves the right to reject any replacement claim and take appropriate action if it has reasonable grounds to believe that the claim is fraudulent, staged, or made in bad faith. Indicators of potential fraud include but are not limited to:

If a replacement claim is determined to be fraudulent, the Company reserves the right to: (a) permanently block the Customer from placing future orders on www.rayglow.in; (b) decline all current and future replacement claims from the Customer; and (c) pursue legal action under applicable Indian law if the fraud involves a material financial loss to the Company.

The Company’s maximum liability under this Policy shall be limited to the replacement of the damaged or wrong product with an identical product. In no event shall the Company be liable for any indirect, incidental, consequential, special, or punitive damages arising from a damaged or wrong delivery.

The Company shall not be liable for any delays in replacement processing caused by incomplete documentation from the Customer, delays in the Customer shipping the product back, courier or logistics delays beyond the Company’s control, or force majeure events.

The Company is not responsible for products damaged during the return shipping process from the Customer to the Company. The Customer is advised to pack the return securely and use a tracked shipping service.

If the Customer’s replacement claim is rejected and the Customer disagrees with the decision, the Customer may escalate the matter by writing to contact@raybliss.com within seven (7) days of receiving the rejection. The escalation shall be reviewed by a senior representative of the Company, and a final decision shall be communicated within fourteen (14) business days.

These Terms shall be governed by the laws of India. Subject to the Customer’s statutory rights under the Consumer Protection Act, 2019, any disputes shall be subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka, India.

The Company reserves the right to modify this Policy at any time. The version in effect at the time of the Customer’s purchase shall govern that Customer’s replacement claim.

The latest version of this Policy shall always be available at www.rayglow.in/return-policy.

For all return and replacement enquiries, contact: